The Official Website of the People’s Government of Hunan Province Mobile 中文 Français 한국어 日本語

15 July 2015

Home>Services>Quick Links>FAQ

[Transportation] About Pet Transport Services Offered by Hunan's Railway Stations

Hunan now has eight railway stations providing pet transport services: Changsha Railway Station, Changsha South Railway Station, Chenzhou West Railway Station, Hengyang East Railway Station, Huaihua South Railway Station, Yueyang East Railway Station, Zhangjiajie West Railway Station, and Zhuzhou West Railway Station. Passengers can check for available trains on the 12306 App, the official railway booking platform. 

A green Chinese character "宠" (meaning "pet") appearing next to the train information indicates that the train offers pet transport services.

Passengers may make online reservations for the service on the 12306 App. They must prepare relevant documentation and complete check-in procedures as required by the station. Fees are calculated based on a tiered, mileage-based pricing system, and basic insurance is included to ensure transport safety.

During the ride, the pet will be accommodated in a professional transport case which features real-time video monitoring and an air circulation system. Dedicated staff take care of the pets and provide them with water as needed throughout the whole journey, creating a safe and comfortable "first-class cabin" for the pets on the train.

Chinese source: hunantoday