"My matter can be done after visiting here once. The certificate can be got at the window, or can be mailed home!" Changsha citizen Ms. He said excitedly on November 9 morning. She just completed a self-service physical examination at the 24-hour self-service area of the Changsha Municipal Government Affairs Service Center. In less than 20 minutes, she easily had her driving license renewed. She gave a thumbs-up for the efficiency.

According to the Changsha Administrative Examination and Approval Service Bureau, thanks to the “One-step Approval" reform, all levels of government affairs service halls across the city are now equipped with 24-hour self-service machines, which can handle service items concerning public security, human resources and social security, medical insurance, provident fund, real estate, and taxation. Over 500,000 applications have been handled so far.

Source: en.changsha.gov.cn