Recently the Hunan Provincial Consumer Rights and Interests Protection Committee announced that the committee has accepted 17,286 consumer complaints in the first half of 2021. Of the total, 16,584 cases or 95.9% were handled, recovering economic losses of 13.187 million yuan for consumers.

Consumer complaints against quality, after-sales service, price, contract, and food safety ranked at the top, which were the main reasons for disputes. Complaints against after-sales service increased by 1,783 over the same period last year, a growth rate of 104%. Complaints against food, household electronic appliances, and commodities ranked the top three, mainly regarding product quality, after-sales service, and price. Of service-related complaints, life and social services; telecommunications services; and, culture, entertainment, and sports services ranked the top three. Disputes were in contracts, prices, quality, and after-sales service.

Complaints against quality ranked first during the past six months, mainly regarding substandard quality, exaggerated advertisement, and adulteration. After-sales service complaints have become a highlight, mainly focusing on bad service attitude, and failure to perform warranty services and commitment. Disputes on food safety, and beauty and hairdressing have increased significantly. Complaints about automobiles and commercial housing are relatively common, which must arouse great attention.

This article is from Hunan Provincial Government www.enghunan.gov.cn.

Translator: Xiao Juan

Chinese source: hunan.gov.cn