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15 July 2015

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24-Hour Pneumonia Hotline Opened Around Hunan

2020-02-03 Download Print Comment
As of January 31, the 12320 24-hour consulting service has been opened in Hengyang, Shaoyang, Yongzhou, and Chenzhou. The locals can seek advices from medical specialists in respiration, infection, epidemic prevention, psychology, and Chinese medicine through the hotline. Related preparations for opening such service are sped up in other cities and prefecture. The hotline will be available in all cities and prefecture by February 3.

Since 12:00 on January 29, 32 experts from provincial healthcare institutions would serve on the hotline during different time periods.

It is suggested that in Hunan people should call 0731-12320, or visit the “12320” website (, or use the “健康320” APP, for answers about new coronavirus pneumonia-related questions.
Answers may include:
1. Current status of coronavirus pneumonia knowledge;
2. At-home isolation;
3. Suggestions for coronavirus prevention and control;
4. Complaints and reports of coronavirus-related affairs;
5. Psychological counseling and crisis intervention; and,
6. Other healthcare questions.

This article is from Hunan Provincial Government

Translator: Pang Yuehui

Chinese source: Hunan Health Commission